Guarantee

    Trophies2Go.com is built on a foundation of delivering the best products and service to our customers. We are committed to giving our customers the most beautiful awards that can be found anywhere, with only the highest quality engraving techniques available. Our engravers have years of experience and use the latest technology for amazing results.

    Trophies2Go.com is committed to absolute accuracy of engraving. We employ that latest technology to ensure that engraving is exactly the way that it is entered into our website. We also offer engraving proofs for customers who would like to see the engraving lay-out before production. This process ensures that customers are completely satisfied with the engraved awards that they receive.

    We understand that awards are built around a recognition event, and that is why we guarantee the delivery date. Customers can choose the arrival date for orders and can rest assured that they will have the awards in time for their presentation.

    We stand behind our products and want our customers to be completely satisfied. If for any reason you are not delighted with your order, please contact Customer Service and we will work to resolve the situation.


    Guaranteed Delivery Dates:

    If your order doesn't arrive by the date that you select during checkout, we will apply a credit to your order for the cost of your shipping.

    We are confident in our ability to uphold our delivery date guarantee. However, there are some exceptions. We cannot guarantee delivery dates on the following orders:

    • Orders delivered to APO/FPO or USPS addresses.
    • Orders paid for by credit card call-in, check or money order.
    • Phone, mail, or fax orders.
    • Orders requesting a fax proof.
    • Special order or close-out items.
    • Orders that require additional information or changes after the order has been placed.

    Important items to note:

    • If there are product(s) in your order that are not available, we will contact you to discuss possible product changes or shipping options.
    • Delivery dates are guaranteed only for typical business days. This means Monday through Friday EXCEPT the following holidays: (New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the Day after Thanksgiving, Christmas Eve, Christmas Day and New Year's Eve.)
    • We consider our guarantee met when we ship by a method that is guaranteed by FedEx to arrive by your delivery date. If the carrier is unable to complete the delivery due to business closure or other unforeseen events such as incorrect address given during checkout, the guarantee is void.
    • Delivery guarantee does not apply when shipments are delayed due to inclement weather, acts of God, or other natural or world events.
    Trophies Awards