Shipping Information | Trophies2Go

    Production Time:

    Our standard production time varies by product, but if the product is in stock, production time is usually 1-2 business days.

    Some out of stock items with longer stocking periods have a slightly longer production time, 4-7 days. If an item has a longer production time, it will be stated in the product "DETAILS" tab.

    Production time is added to shipping time for the Guaranteed Arrival dates.


    Quickship Products:

    If you have a very tight timeline, check out our selection of Quickship items to see if one of these products will work for you. We regularly stock these items in larger quantities and can fulfill and ship orders in less than 2 business days. 


    Shipping Service Levels:

    Our shipping options are based upon service levels which include production time, shipping method and shipping destination. Each service level gives a different price and guaranteed arrival date. Check the guaranteed delivery date carefully and select the service level that works best with your schedule.


    Shipping Calculator:

    Our shipping calculator gives estimated prices and arrival dates for various shipping service levels.

    Shipping prices are based on weight, so you must have items in your cart for the computer to weigh in order to use the shipping calculator.

    To use the shipping calculator follow these steps:

    • Go the product page(s) for the item(s) you would like to purchase. Enter the quantity and hit the "ADD TO CART" button.
    • On the "Customize Your Award" page, choose one of the 4 options for your engraving. Once you choose, hit the "CONTINUE" button to add those items to your cart.
    • From the shopping cart, scroll to the bottom of the page and enter your State and Zip Code into the Estimate Shipping and Tax box. After a few moments, this will show you the service level costs with guaranteed arrival dates.

    You will also see the same Service Level options with prices and guaranteed delivery dates when you reach the "Shipping Method" section of our Check-Out page.


    Guaranteed Delivery Dates:

    If your order doesn't arrive by the date that you select during checkout, we will apply a credit to your order for the cost of your shipping.

    We are confident in our ability to uphold our delivery date guarantee. However, there are some exceptions. We cannot guarantee delivery dates on the following orders:

    • Orders delivered to APO/FPO or USPS addresses.
    • Orders paid for by credit card call-in, check, money order, or purchase order.
    • Phone, mail, or fax orders.
    • Orders requesting a proof.
    • Special order items.
    • Close-out or out of stock items.
    • Orders that require additional information or changes after the order has been placed.

    Important items to note:

    • If there are product(s) in your order that are not available, we will contact you to discuss possible product changes or shipping options.
    • Delivery dates are guaranteed only for typical business days. This means Monday through Friday EXCEPT the following holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, the Day after Thanksgiving, Christmas Eve, Christmas Day and New Year's Eve.
    • We consider our guarantee met when we ship by a method that is guaranteed by FedEx to arrive by your delivery date. If the carrier is unable to complete the delivery due to business closure or other unforeseen events such as incorrect address given during checkout, the guarantee is void.
    • Delivery guarantee does not apply when shipments are delayed due to inclement weather, other natural or world events.
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