At one time (in a previous professional life) I managed a national inbound call center for a very large fortune 500 company. Customer Service was our biggest priority. It didn't matter what the call coming in was about, the person who answered it owned that order, question, issue or problem until it was filled or resolved. When I started working at Trophies2Go almost 5 years ago, I was happy to see that the same Customer Service work ethic was in place here.
There are many places you can get recognition awards and trophies, but I think our Customer Service is better than any other awards supplier. Here's the Top 7 reasons why...
It's me! Call if you need help with your order.#1 - It's easy. We have an incredibly easy-to-use website (www.Trophies2Go.com) where you can place your order anytime, at 3am if you'd like. But if you need to talk to someone regarding your order, or if you're not comfortable entering it yourself, you can call us at 877- 926-4700 and talk to a live person. We want your ordering experience to be easy.
#2 - We'll get your stuff. Once your order is placed, our Customer Service staff will make sure we have the products you want, and if we don't, we'll order them. For most products, we have a 3 day production time from when the order is placed to when it leaves our Awards Factory.
#3 - Your engraving will be perfect. After your order is placed, we take a look at your engraving and reach out to you if something isn't quite right. We'll work with you until it's how you want it with email proofs.
#4 - Call us anytime. You can call us anytime to check on the status of your order.
#5 - We follow up with you. After you receive your order, we check to make sure you're happy with the products and service you received. In fact, I got this note from a customer just today "Received medals yesterday, which was a day earlier than promised. They look great. AWESOME JOB!!!!!! Thank you so much." We love notes like that!
#6 - We fix mistakes. If something needs to be fixed, we fix it. If your award gets broken during shipping, as occasionally happens, let us know and we'll replace it. We want you to be happy. We want you to come back, order again, and tell all of your friends about us.
#7 - My favorite reason: Everyone that works here gets this Customer Service thing. From the people who answer the phone, to the engravers, to our assemblers, to our shippers. We ALL care.
Bottom line: We want your experience with us to be over-the-top.
Give us a try at www.Trophies2Go.com . And if you're already a fan, please 'Like' us on Facebook www.facebook.com/trophies2go and sign up for our newsletter with coupons inside!
Blessings, Anne